Michael Glickman has been an affiliate of The CCG Group since it was founded in 2000 and was previously affiliated with CCG’s founders at PricewaterhouseCoopers and Cooper & Lybrand since 1985. He is the President and founder of Computer Network Architects, which provides expert and independent systems integration assistance to Healthcare organizations.
Michael L. Glickman has worked with over six hundreds HealthCare organizations and has experience with every popular network and EHR offering currently available. By many accounts, he is one of the most experienced consultants specializing in Systems Integration.
CNA’s expertise includes Server consolidation; Electronic Health Record (EHR); Transition of Care (TOC) Interoperability; PACS; Advanced Telephony, FDA regulated Patient Care Devices and consumer devices; LAN/WAN technologies and Voice over IP (VoIP) convergence, including Contact Center integration.
Mr. Glickman received his Master of Science in Engineering (M.S.E.) in Computer and Information Sciences from the University of Pennsylvania. He studied under Admiral Grace Murray Hopper (USN dec.), publishing his thesis on a then new topic – Minicomputers & Distributed Processing.
He taught Computer Science at Temple University in Philadelphia where he was responsible for developing the first Computer Science Curriculum at the School of Engineering.
Mr. Glickman has over 46 years of experience in the computer industry. During the last 36 years, he has specialized in the unique problems of systems integration in HealthCare, often using large-scale general purpose Local Area Networks and “interface engines”. As a pioneer in HealthCare networking, in the mid 1970s, he was involved in the development of one of the first healthcare networks. This seminal work led to his becoming one of the founding members of the HL7 Working Group. He has worked with every major EHR vendor including Epic, Cerner, Siemens, Meditech, HBOC, GE and Allscripts.
Interoperability, Systems Integration and Health Information Exchange (HIE) on an enterprise, regional and now national basis, are very much in vogue today as core requirements of ACOs. Mr. Glickman has consulted on such Healthcare interoperability projects for literally decades thereby providing the “Meaningful Re-Use of information”.
Mr. Glickman is one of only two individuals to meet the criteria established by the National Institute of Standards and Technology (NIST), National Voluntary Laboratory Accreditation Program (NVLAP) as a Certified Assessor of the technical competence of ONC-Authorized Testing Bodies, who in-turn certify EHR vendor’s products under the Meaningful Use program.
Mr. Glickman has been involved in the development of Healthcare Informatics standards for 26 years, having been a liaison to the American College of Radiologists/National Electrical Manufacturers Association (ACR/NEMA) committee and then DICOM as the standard matured.
He has served as a Technical Expert, Working Group Chair and US Head of Delegation to the ISO Technical Committee (TC 215) Health Informatics.
He was the first chair of the HIMSS Electronic Health Record committee and is actively involved with the RSNA/HIMSS Integrating the Healthcare Enterprise (IHE) initiative. Over a decade ago, he assisted in the design of the first DICOM demonstration at the annual RSNA Conference in Chicago.
Mr. Glickman also serves on the Board of the Clinical Data Interchange Standards Consortium (CDISC) an organization dedicated to the development of global standards and innovations to streamline Medical Research and ensure an effective link with patient healthcare delivery- i.e, from the bench to the beside and back.
He has worked with many different systems integration and communications technologies including the open Internet, Extranets, and as a pioneer in the use of Managed IP networks, VoIP, LANs, PBXs, Unified Communications, WANs, xDSL, MANs, VPNs, GB Ethernet, SONET, FDDI, ATM, interface gateways, Videoconferencing, Telemedicine, TeleRadiology, Frame Relay, Cell Relay and Packet Switched Networks.
He has also worked extensively with Interface Engines, Enterprisewide Master Patient Index (EMPI) systems, PBXs and advanced telephony, Secure Remote Access systems, Mobility, IP Presence, Convergence, Contact Centers and PACS imaging systems including both Radiology and Cardiology. In general, he is familiar with the commercially available products of every major vendor in the networking and healthcare applications industry today. In particular, Mr. Glickman is extremely well versed in the unique data interoperability and user interface requirements of networked HealthCare computer systems to create what he calls “affordable, effective and manageable clinical reliability”.
- During the past four decades, Mr. Glickman has worked in nearly 500 hospitals on a variety of leading edge technologies and early implementations; some of his relevant experience includes:
- Planned, designed, developed detailed cost justification and assisted in obtaining funding approval for the Enterprisewide PACS capability to support the new Phoenix Children’s Hospital (PCH), in Phoenix Arizona. PCH opened its doors film-less having made the decision to eliminate film less than six months before the opening of the new hospital. It was on of the first implementations of an integrated Enterprise PACS to support Radiology, Cardiology and UltraSound imaging in a filmless environment. The architecture was based on DICOM and HL7 standards and IHE profiles.
- Planned, developed cost justification and assisted in obtaining funding approval for the Enterprisewide Communications Network to support the new Critical Care Tower of University Hospital at the University of Colorado, Health Sciences Center in Denver. This network supports all voice, data, video, nurse call and other communications requirements utilizing one of the first large scale commercial Asynchronous Transfer Mode (ATM) networks implemented in any industry. It was the first commercial ATM application in Healthcare.
- Planned, developed and designed one of the first implementations of an IP wireless integrated voice and data network in any application setting. The wireless IP data network infrastructure will be used to support wireless IP telephone handsets. The lack of Quality of Service (QoS) standards and concurrency limitations had to be strategically overcome and operationally implemented.
- Designed and Implemented the first high speed (T1) LAN installed east of the Mississippi for Cooper Hospital/University Medical Center a 600 bed hospital in Camden New Jersey. Cooper is the level one trauma center for southern New Jersey. At that time, the Misys/Sunquest Laboratory system and the McKesson/HBO financial system had never been installed on a commercial LAN before.
- Developed the approach and acquired the necessary hardware, software and services to support the first implementation of a Siemens/SMS system on a competitively acquired commercial Local Area Network for Riverview Medical Center. The system also supported Misys/Sunquest, and an operational Bedside Nursing Support System. This was also the first implementation of the bedside system.
- Performed the planning, design and assisted in the acquisition of a twelve thousand (12,000) node Enterprisewide Network to support thirty four buildings on seventeen campuses. The network represents the first non-proprietary implementation of an Eclipsys/TDS Patient Care System. Miles of fiber optic cable and horizontal distribution integrates all facilities of the Catherine McAuley Health System.
- Performed the planning for a Siemens/SMS installation that migrated from an existing automated patient care system. The system employs a LAN as well as fiber to connect all buildings on the Jersey Shore Medical Center campus. This implementation represented the third known SMS network implementation.
- Performed planning, budgeting and analysis for a three thousand node network at HealthEast, an 1100 bed, two site, hospital in Allentown, Pa. This network includes a private 100 MB fiber optic based wide area network (WAN) connecting all of the HealthEast buildings in the city. Voice, Data, Imaging and future growth are accommodated by the network. This network represents the first network implementation of the IDX /Phamis system. It is also the first known 100 MB WAN implementation in a hospital setting.
- Mr. Glickman has written many professional articles and has been on expert panels at numerous national and international conferences on medicine, computers, networks, automation and Medial Informatics. He was the Keynote Speaker at the SMS SNUG Conference in Atlanta.
- At the Tenth Annual HL7 Plenary Meeting, Mr. Glickman was presented the HL7 Pioneer’s Award as one of the original founders of HL7. Earlier in the year, he wrote an article on “Making Progress with Coopitition” for Healthcare INFORMATICS.
- Mr. Glickman was involved in a Presentation and Panel Discussion of Healthcare Standards Efforts and Harmonization at the Second Annual WEDI National Membership Meeting (Workgroup on Electronic Data Interchange).
- He has been featured in the American Hospital Association, Annual Systems Conference and HIMSS Information Management Exhibition as an expert guest panelist reviewing Networking for the 1990s. He has written papers and spoken at numerous HIMSS conferences, including a highly rated talk on “ATM-The Desktop Revolution” at the HIMSS Network Conference in Keystone, Colorado. His experience and independent viewpoint brings about effective systems integration solutions for Computer Network Architect’s clients.
- Mr. Glickman was appointed to serve his third three year term as a US Expert to the International Standards Organization (ISO) Technical Committee 215 (TC 215) “Health Informatics” formed in 1999 to develop international standards for HealthCare. Currently he is Chair of Working Group 2 on Messaging and Communications whose scope includes the ISO liaison to HL7, IEEE Medical Devices and the DICOM Committee; and is vice chair of the Architecture subworking group.
- He has served as the Chairman as well as the HealthCare industry representative to the ANSI Information Systems Standards Board (ISSB) that provides guidance to ANSI’s Executive Standards Committee (ExSC). Also, he is a past Chair of the Computer-based Patient Record Institute (CPRI) and has been a member of the Board of Directors of the Health Information Management Systems Society (HIMSS) and has served three two-year terms as Secretary and Treasurer and Chair-elect of CPRI.
- Mr. Glickman was the first Chair of the HIMSS Electronic Health Records (EHR) Steering Committee that oversees the Davies Award Recognition Program, the HIPAA Privacy/Security Toolkit, Patient Safety Task Force, EHR Implementation Toolkit and is researching ROI/Benefits of EHR Implementations to promote widespread use of EHRs in the Healthcare Industry. He is also heavily involved in the HIMSS Integrating the Healthcare Enterprise (IHE) initiative, which has served as the technical architecture basis and implementation guide for the past few RSNA and most recent HIMSS conference demonstrations.
- Mr. Glickman is one of the original twelve members of Health Level Seven (HL7), a membership organization dedicated to developing and propagating health care systems applications standards.
- As a means of contributing to progress and staying current in important issues, Mr. Glickman has been extremely active in the American National and International Healthcare Standards Development Community. His affiliations and activities include:
- Founding Member of Health Level (HL7) Committee; Member HL7 Working Group since its inception; Also served as Administrator and Membership Chair, HL7;
- U.S. Expert Delegate to the United States Technical Advisory Group (TAG) to the International Standards Organization (ISO) Technical Committee TC 215 on Health Informatics;
- U.S. Expert Delegate to the International Standards Organization (ISO) Technical Committee (ISO/TC 215) on Health Informatics;
- U.S. Expert Member, past Secretary and Vice-Chair of the International Standards Organization (ISO) TC 215 Working Group 2 on Messaging and Communications;
- Member of the Board of Directors of HIMSS as an Advisory Member (2003-2004);
- Chair of the HIMSS Electronic Health Record (EHR) Steering Committee (2002/3 and 2003/4);
- Past co-chair IEEE Standards Project P1157, Medical Data Interchange Committee;
- Provided Testimony to the National Committee on Vital and Health Statistics regarding the scope and content of Core Health Data Elements;
- Participant in the original DICOM/HL7 convergence effort;
- Participant in the ongoing DICOM/ISO TC215 Health Informatics Liaison Effort;
- Guest speaker to the American College of Radiologists/National Electrical Manufacturers Association (ACR/NEMA);
- Founding member of the Health Information Systems Coordination Committee (HISCC); Chairman of HISCC;
- Participant in the ANSI Health Information Standards Planning Panel (HISPP) effort;
- Member of the American National Standards Institute (ANSI);
- Participant in the ANSI Health Information Standards Board (HISB);
- 2002-2003 Chair of the Computer-based Patient Record Institute (CPRI-HOST); previously served terms as Chair-elect, Treasurer and Secretary;
- Member of Editorial Board of the Computer-based Patient Record Institute (CPRI-HOST) Newsletter;
- 1999-2002 Chair of the ANSI Information Systems Steering Board (ISSB);
- Master of Science in Engineering; Computer and Information Sciences. Moore School, University of Pennsylvania, 1972
Philadelphia, Pennsylvania. Thesis Advisor: Admiral Grace Murray Hopper, USN (Dec.) Topic “Minicomputers” A Distributed Processing Breakthrough.
- Bachelor of Arts; Physics (major) ; Mathematics (minor) Temple University, 1970 Philadelphia, Pennsylvania.
- Post Graduate Course Work Communications; Engineering Contract Law Moore School of Engineering, Wharton School, University of Pennsylvania, 1973 Philadelphia, Pennsylvania.
- Relevant Education and Training includes:
Systems; Programming (more than 17 different languages), Mathematics, Statistics, Economics, Finance, Contract Law, DBMS – design, development and tuning, Quantum Mechanic, Physics, Electronics, Communications and Artificial Intelligence.
- Testimony to the National Committee on Vital Health Statistics (NCVHS)Issues and Industry readiness related to Electronic Signatures for ePrescribing Hubert H. Humphrey Building
Washington, DC, January 2005
- Implementing Standards to Facilitate Data Transfer Among EHRs
Presentation and Member of faculty for University HealthSystem Consortium’s (UHC) Fall Quality Forum: From Promises to Action
Scottsdale, Arizona, October 1, 2004.
- Purchasing Decisions- IT Buying Guide Article Tips from other professionals can help you make good decisions, avoid mistakes and get what you pay for. Healthcare Informatics, McGraw-Hill Companies, November 2003
- Moderator, HIMSS Annual Conference- Davies Award Recognition Program
- Presentation by the Maimonides Medical Center, Brooklyn, New York- recipient of the 2003 Nicholas E. Davies Award for Excellence in the use of electronic health record (EHR) systems in healthcare organizations.
- Proceedings of the HIMSS Annual Conference, San Diego, California, February 12, 2003.
- Moderator, ANSI ISSB Standards Coordination Conference- Challenges for IT Standardization- Keynote Speaker, the Honorable Vernon J. Ehlers, Chairman of the Subcommittee on Environment, Technology and Standards of the House Science Committee. A Conference to begin a dialog and identify issues and next steps for the key questions now being raised by legislators and others, held at the National Institute of Standards and Technology (NIST), Gaithersburg, Maryland, July 9-10, 2002.
- Moderator, ANSI ISSB Standards Coordination Conference- Successfully Using Computer Security and Personal Authentication Standards for Electronic Business Solutions- Working Group Meeting of the Information Systems Standards Board (ISSB), held at the National Institute of Standards and Technology (NIST), Gaithersburg, Maryland, July 2001.
- Introduction to Clinical Information Systems Three Part Article in the Computer-based Records Institute (CPRI) Newsletter Bethesda, Maryland, April 1999; June 1999; August 1999.
- Standards Corner- Three Letter Acronyms (TLAs), Four Letter Acronyms (FLAs) and other Standards Stuff Article in the Computer-based Records Institute Newsletter Bethesda, Maryland, January 1999
- Things Your Mother (or Anybody Else) Never Told You About ATM Implementation Presentation and Article Proceedings of the 1997 Annual HIMSS Conference San Diego, California, February 19, 1997
- Presented the HL7 Pioneer’s Award as one of the original founders of HL7 Tenth Annual HL7 Plenary Meeting J.W. Marriott Hotel, Washington, DC, August 20, 1996
- HealthCare Standards Efforts and Harmonization Presentation and Panel Discussion Second Annual WEDI National Membership Meeting (Workgroup on Electronic Data Interchange) ADA Headquarters, Chicago, Illinois, May 1, 1996
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